Privacy Policy

1. Introduction

Welcome to CitizenPrep ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Canadian citizenship test preparation platform.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Information You Provide

Account Information (Required):

• Email address (for authentication)
• Test date (for personalized study plan)
• Language preference (English or French)

Optional Information:

• Name (for personalization)
• Phone number (for SMS reminders, opt-in only)

Payment Information (Premium Users):

• Billing information (processed securely through Stripe)
• Subscription status and history

2.2 Information Collected Automatically

• Study progress and card performance
• Device information and browser type
• Usage patterns and session duration
• IP address (for security and analytics)

3. How We Use Your Information

We use your information ONLY for the following purposes:

• Service Provision: Create and manage your account, provide study materials
• Personalization: Generate personalized study plans based on your test date
• Communication: Send study reminders and important account updates (opt-in)
• Payment Processing: Process subscriptions through our payment provider (Stripe)
• Product Improvement: Analyze usage patterns to improve features
• Security: Protect against fraud and unauthorized access

4. Data Sharing and Disclosure

We share your information ONLY with:

• Authentication Services: For secure account authentication
• Database Services: For secure data storage
• Stripe (Payments): For processing Premium subscriptions
• Vercel (Hosting): For application hosting and performance

All third-party service providers are contractually required to protect your data and use it only for the services they provide to us.

5. Your Privacy Rights

Under PIPEDA and Canadian privacy law, you have the right to:

• Access: Request a copy of all personal information we hold about you
• Correct: Update or correct your personal information
• Delete: Request deletion of your personal information (except where we must retain it by law)
• Export: Download your data in a portable format (JSON)
• Opt-Out: Unsubscribe from marketing emails or SMS reminders at any time

To exercise these rights, go to Settings → Data & Privacy or email us at [email protected]

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active + 1 year after deletion
• Study Progress: Retained while your account is active
• Payment Records: Retained for 7 years (tax and legal requirements)
• Marketing Data: Deleted immediately upon opt-out

7. Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Encrypted password storage (bcrypt hashing)
• Regular security audits and updates
• Access controls and secure authentication
• Secure database hosting with Supabase (SOC 2 compliant)

8. Cookies and Tracking

We use cookies for:

• Essential Cookies: Authentication and security (required)
• Preference Cookies: Remember your language and settings
• Analytics Cookies: Understand how you use our service (optional)

You can manage cookie preferences in your browser settings. See our Cookie Policy for more details.

9. Children's Privacy

CitizenPrep is designed for adult users (18+) preparing for Canadian citizenship. We do not knowingly collect information from children under 18. If we discover we have collected information from a child under 18, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of CitizenPrep after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us: